What CNA Will Do

After CNA is notified about your claim or incident, we will take the following steps.

1. An analyst from our national Real Estate claims office will be assigned to review your case.
2. The analyst will notify your local CNA claim office as to when the incident occurred or the lawsuit was filed. A local CNA claims specialist will contact you within 24 hours of being notified of your situation to begin the investigation.
3. As the investigation progresses, you and your CNA claims specialist will work together to direct, monitor and assess your case.
4. If the situation requires legal counsel, an attorney specializing in the defense of Real Estate Errors & Omissions claims will be retained to protect your interests.
5. Your CNA claims specialist and legal counsel will coordinate the defense or your claim with you.
6. Your CNA claims specialist will evaluate your potential liability and advise you of the courses of action available. The specialist will also make recommendations for the defense or settlement of your claim.
7. In no event will we settle the claim without your consent.
8. Throughout the entire process, your CNA claims specialist is available to answer your questions. We're here to listen and help in any way we can.

This information is for illustrative purposes only and is not a contract. It is intended to provide a general overview of the services described. Please remember only the insurance policy can give actual terms, coverage, amounts, conditions, and exclusions. Program availability and coverage are subject to state regulatory approval.

CNA is a registered service mark of the CNA Financial Corporation. The CNA/Schinnerer Real Estate Errors & Omissions Insurance Program is underwritten by Continental Casualty Company, one of the CNA Insurance Companies, and managed by Victor O. Schinnerer & Company, Inc.