What You Should Do

You should report not only claims, but incidents (situations in which you are concerned that a claim may occur) as well.

Here's how to ensure the fastest possible response to your incident or claim:

1. When you're notified of a claim or become aware of an incident, and you need immediate advice or assistance, call your local CNA claims specialist or 1-877-732-5444.



2. Report your incident or claim as soon as possible by writing the CNA Insurance Companies in care of Victor O. Schinnerer & Company, Inc., Two Wisconsin Circle, Chevy Chase, MD 20815-7022. You also have the option to file a real claim online.



3. With respect to claims, all principals and staff members involved in the claim should be prepared to document the circumstances surrounding the allegation. Your written report to CNA should include the following:
   • Your firm's name and address
   • Your policy number
   • Date, time and location of the situation
   • Brief narrative description of the allegation against you
   • Name of person or entity making the claim
   • Amount of demand, if known
   • Any lawsuit papers or legal proceedings
   • Any other pertinent documents or correspondence, including newspaper accounts

   For your convenience, you can use our E&O Claim Form, available as a PDF or Word Template or use our online form.




4. If the claim or incident involves a traumatic situation, take photographs of the claim site if possible. Amateur photos taken promptly are more valuable than professional photos taken at a later date.



5. Consult your local CNA claims specialist before you agree to attend any conferences arranged for the specific purpose of discussing the situation.
6. Do not sign or accept release from any parties without first obtaining approval from your CNA claims specialist.



7. Keep all pertinent letters of agreement for services, correspondence and memoranda.
8. Accept all letters, memoranda and suit papers without comment or argument. Do not admit liability and do not attempt to place blame.

This information is for illustrative purposes only and is not a contract. It is intended to provide a general overview of the services described. Please remember only the insurance policy can give actual terms, coverage, amounts, conditions, and exclusions. Program availability and coverage are subject to state regulatory approval.

CNA is a registered service mark of the CNA Financial Corporation. The CNA/Schinnerer Real Estate Errors & Omissions Insurance Program is underwritten by Continental Casualty Company, one of the CNA Insurance Companies, and managed by Victor O. Schinnerer & Company, Inc.