Understanding the Claims Process 
This resource is a general guide to the typical CNA claims handling process.
Professionals who have had a lawsuit filed against them say that they would have been less anxious if they had known more about what to expect during the claims handling process. By familiarizing yourself with the sequence of events in a typical claim, you can reduce the common feeling of being caught in a confusing process.
From Risk to Profit: Benchmarking and Claims Studies
This guide offers risk management guidance, claims figures, and claims scenarios broken down into such categories as client, project, contractor, consultants, and contracts, among others.
Online Benchmarking Study
We've broken down the data of this online study into four main groups:
- General claims information covering deductibles, limits, and frequency of claims;
- Large Firms;
- Premier Firms; and
- Small Firms.
Within each billing and discipline category, we analyzed claims data by region, the project types that generated the highest frequency (claims reported) and severity (dollars spent), and claimant identification.
Large Firm Claims Groups (annual billings above $5 million)
Premier Firm Claims Groups (annual billings between $500,000 and $5 million)
Small Firm Claims Groups (annual billings less than $500,000)
Although not an exhaustive guide to financial analysis, Benchmarking: Evaluating Financial Strength provides a discussion of measurements to be used by firms in monitoring their profitability and financial viability. It was written in conjunction with ZweigWhite, the nation’s leading provider of management expertise and information to design and construction firms, and published in cooperation with the American Council of Engineering Companies.