Claims Resources

How to report a claim

You have the option not only to report claims, but incidents, (situations in which you are concerned that a claim may occur) as well.

Here's how to ensure the fastest possible response to your incident or claim:

  1. When you're notified of a claim or become aware of an incident, and you need immediate advice or assistance, call your local CNA claims specialist or 1-800-262-2778.

  2. You have several options for reporting a claim. You can email your claim information to or you can write the CNA Insurance Companies in care of Victor O. Schinnerer & Company, Inc., Two Wisconsin Circle, Chevy Chase, MD 20815-7022. 

  3. With respect to claims, all principals and staff members involved in the claim should be prepared to document the circumstances surrounding the allegation. Your written report to CNA should include the following:
    • Your firm's name and address
    • Your policy number
    • Date, time and location of the situation
    • Brief narrative description of the allegation against you
    • Name of person or entity making the claim
    • Amount of demand, if known
    • Any lawsuit papers or legal proceedings
    • Client–architect/engineer agreement for the project
    • Any other pertinent documents or correspondence, including newspaper accounts

  1. If the claim or incident involves a traumatic situation (collapse of a structure or serious bodily injury etc.), take photographs of the claim site if possible. Amateur photos taken promptly are more valuable than professional photos taken at a later date.

  2. Consult your local CNA claims specialist before you agree to attend any conferences arranged for the specific purpose of discussing the situation.

  3. Do not sign or accept releases from any parties without first obtaining approval from your CNA claims specialist.

  4. Keep all pertinent letters of agreement for services, correspondence and memoranda.

  5. Accept all letters, memoranda and suit papers without comment or argument. Do not admit liability and do not attempt to place blame.

Toll-Free Hotline

If you are faced with a claim or an incident that could lead to a claim, call CNA. Reporting a claim is as easy as dialing our toll-free numbers:

To report a professional liability claim, call 1-800-CNA-2778. The 1-800-262-2778 helpline is available Monday through Friday from 8:30 a.m. to 4:30 p.m. (Eastern time).

To report a P&C claim, call 1-877-CNA-ASAP. This toll-free claims helpline, staffed by CNA claims analysts, will give you prompt advice and counsel on both pre-claim and claim matters. 

Experienced Legal Counsel
CNA uses highly experienced and successful legal defense firms that specialize in architects and engineers professional liability claims to help defend you. The attorney assigned to your case will consult with you and keep you informed about all important actions to be taken on your behalf. In addition, your local CNA claims specialist will help answer your questions and advise you of developments in your case. The legal defense of a lawsuit is often the most critical factor in handling a professional liability claim. Providing you with the experienced legal defense you need is just one more reason why CNA delivers the best claims services available.  
Fast Claims Services
If you are faced with a claim or potential claim, you can be assured that CNA will provide fast, fair claims service. Applying our experience and expertise, we work with you to protect your firm's assets and reputation by handling your claim quickly and effectively. Local specialists give you personal service. You don't have to deal with someone across the country if you have a claim. Our local architect and engineer professional liability claims specialists are available from coast to coast. In fact, there's a CNA claims specialist ready to assist you in every metropolitan area across the country. At Schinnerer and CNA, we continually respond to the evolving needs of your practice. That is our commitment to you - a commitment we've been keeping for over 40 years.  

After your insurance company is notified about your claim or incident, Schinnerer will take the following steps:

  1. An analyst will be assigned to review your case.
  2. The analyst will notify your local claims specialist, who will contact you within 24 hours of being notified of your situation to begin the investigation.
  3. As the investigation progresses, you and your claims specialist will work together to direct, monitor and assess your case.
  4. If the situation requires legal counsel, an attorney specializing in the defense of contractor claims will be retained to protect your interests. 

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